Terms & Conditions

We do our best to provide a level of service we would hope to receive ourselves. We hope you are able to find the answers to your questions but if not, please don't hesitate to contact us.

This website is owned and operated by Pasture Naturals Limited ('Pasture Naturals' or 'Pasture' or 'us' or 'we'). Registered office: Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW. Registered number: 5689127 (England and Wales), VAT number: 884503212.

By entering the Pasture Naturals website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms & Conditions.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. Your card will be charged automatically when you place your order. If for any reason we are unable to fulfill your order, a full refund will be given.

The contract between us (Pasture Naturals) and you (the customer) becomes binding when we send you an order confirmation/invoice (with your goods or via email). You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. We will contact you if there are any problems.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

We do try to ensure the pictures of the goods on our website are accurate. However, there may be slight variations in colour between the pictures and the goods themselves.

CUSTOMER SUPPORT

If you have any enquiries about your order or our website, Pasture customer support can be contacted from 9am - 5pm, Monday - Friday.

Customer Support
Pasture Naturals Ltd
Unit 2
Lake Yard
Poole
BH15 4DT

Tel: +44 (0)1202 330022
EmaiL: customersupport@pasturenaturals.com

PRIVACY 

We are committed to protecting your privacy. As required by the UK Data Protection Act, Pasture follows strict GDPR procedures in the storage and disclosure of the information you provide. We only use the information we collect to process your order.

COOKIES

Changes in the law mean that from 26 May 2011,we need your permission to save cookies on your computer. Cookies are small files which are sent to your browser and stored on your computer's hard disk. Some pages on this website require cookies to be enabled to work correctly. For example you will not be able to log into password protected areas without cookies.

The cookies we use are Google Analytics (web analytics cookies) and session cookies to enable access to secure areas of the website. Google Analytics cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. The Google Analytics cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics. We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

We also use cookies to enable users to register on the website, and access password protected areas. These cookies contain no personal information and are required for the website to function correctly. Refusal of this cookie will mean that you will not be able to use this website fully.

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored. Please note that to submit details and use this web site as it is intended you will need to accept/allow cookies to be stored on your browser. You can find more information on how to delete and control cookies at www.aboutcookies.org

DELIVERY

We aim to despatch your order within 2 working days from the day it is received subject to stock availability.

Alternative Delivery Address: If you wish to have you order shipped to an address other than the cardholders registered address, this may only be done online.

Please ensure there will be someone available at the delivery address to sign for the delivery. If a signature is not possible, a card will be posted containing details of the local depot to collect the parcel from. If you provided an email / mobile contact number then the delivery courier will send delivery notifications with options should there be no-one to sign. It is your responsibility to check for updates (including checking your junk/spam folders in case the courier's address is not in your address book and your settings prevented safe delivery of their communications).

Once your order has been despatched you will receive a confirmatory email with a tracking link.  Please note tracking only becomes live once the parcel has been logged at the carrier's distribution centre.

Your order will be sent in packaging designed to ensure its safe arrival. If any damage is visible please inform the delivery driver by making a note on the delivery slip.

DELIVERY RESTRICTIONS

Deliveries to Northern Ireland, The Isle of Man, The Isles of Scilly, The Highlands and Islands of Scotland, Channel Islands may be subject to delivery surcharges on a 2-3 day service.

GIFT BOXES

Please note that all products come packaged in beautiful individual or twin Pasture Naturals boxes depending on the quantity of products ordered. These are supplied free of charge. Multiples of 2 bottles will be packed together in one twin box with single units packed in single boxes.

RETURNS POLICY

We hope that you will be pleased with your order. If you have any problems with your order, please notify us in writing, quoting your order reference number, within seven days of receipt of your order.

If you need to return your order, it should be sent to us in its original condition, wrapped securely in the same packaging in which you received it with your details and reason for the return. We advise using recorded delivery to:

Pasture Naturals Ltd
Unit 2
Lake Yard
Poole
BH15 4DT

Please ensure that you retain proof of postage. If any item arrives to you damaged or defective, please email images and we will make arrangements for a replacement to be delivered to you. If you are returning goods because they were incorrectly supplied, then we will also refund the postage and packaging cost.

For reasons of hygiene, we are unable to offer exchanges or refunds on any opened product.

The distance selling regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing by letter, fax or email.

If you have any questions or for further assistance please e-mail customersupport@pasturenaturals.com or call +44 (0)1202 330022

Your statutory rights are not affected.

We reserve the right to amend these Terms without notice from time to time. Any such amendment shall be effective once the revised terms have been posted on the web site.